FAQs

How can I contact Song Of Faith?

You can email us at info@songoffaith.com where our customer service team will be happy to help you with whatever you need!

Do you service worldwide?

Yes, and in multiple languages

Can I change or cancel my order?

You may receive a refund before the delivery date and up to 48 hours after delivery to ensure customer satisfaction.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX)

When will my order be processed?

Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date. 

How long will it take to receive my order?

Due to high demand, orders may take between 5-7 days to arrive.

What if I don't receive my order?

If you don't receive your order within 14 days after ordering, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. 

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.